FAQ

Before contacting support, look at these frequently asked questions for possible solutions to your problem.

I can’t click the ‘Edit in Outlook’ button?

If you are not possible to click the ‘Edit in Outlook’ button, please activate the app if the Q-Team product overview.

How do I change the template for my sales e-mails?

Search for Report Selection – Sales. Here you can set a custom email body layout. This comes in handy when setting up your email signature as default for example. Please refer to the images below.

Can I open my email directly in Outlook?

No, as .eml file is a restricted file by Microsoft from direct opening from Microsoft Edge. So it is always automatically downloaded on your computer beforehead due to security reasons.

After it is downloaded, choose manually “Open file” in your browser downloads to open your email in Outlook. Make sure that Outlook app is set as a default option for your .eml files on your computer first.

If after reading the solutions to commonly asked questions, and your problem still isn’t solved, please contact support.