Common Errors
This page lists common issues tenants or administrators may encounter in Resident Portal, and how to resolve them.
| Symptom | Likely cause | Resolution |
|---|---|---|
| Sign-in button stays disabled | The portal could not obtain a security token from the platform | Reload the page; if the problem persists, contact the site administrator |
| "Error retrieving dossiers" message after sign-in | The tenant's web role is missing the required table permissions | Confirm the tenant is assigned to the correct web role and that table permissions are configured (see Configuration) |
| Dossier overview stays empty | No dossiers are linked to the signed-in tenant's contact record | Verify the dossier's contact is set correctly in the back office |
| Document does not open in the preview dialog | The document type cannot be rendered in-browser | Use the Open document link shown in the preview dialog, which opens the file in a new tab |
| Service request form shows a "not configured" message | The digital form has not been configured for the site | Configure the form identifier (see Configuration) |
| Submitted service request never appears in the activity history | The request is still being processed by the landlord's team | Allow time for processing; contact the landlord if the delay is unusual |
See also: Configuration, FAQ